A Chronicle of the Full Tilt Poker Remissions Process

Posted by admin | Poker Affiliates | Friday 27 September 2013 9:24 pm

Editors Note: PAS intern, Johnny G, is a former Full Tilt Poker player and victim who has had his mid five figure bankroll tied up since the events of April 15th, 2011. He will be writing for PAS about his experiences retrieving his balance through the Full Tilt Poker remission process.

The Remissions Process

By now, nearly everyone who has stake of any kind in the Full Tilt remission process knows that last week the never-ending chaos continued for the vast majority of players owed money. On Monday, September 16th, US Full Tilt players began receiving their petition and control number, which must be used to file a petition for remission beginning last Wednesday with a deadline of Saturday, November 16th. Here’s a little more of what we knew going into last week:

  • Receiving an email does not mean you are eligible
  • If you do not receive an email and you think you are eligible, you may file for a new petition starting Sept. 18th
  • Past and present Red Pros, affiliates, and FTP employees are excluded (some affiliates who have a mix of player and affiliate income report seeing balances)
  • Any taxes owed will be taken from your FTP balance upon payment
  • Your account with FTP must reflect a balance owed by FTP to you as of April 15, 2011
  • If you would like to dispute your balance according to Garden City Group (GCG), you may do so by uploading the proper documentation
  • Full Tilt Points, Iron Man medals, etc. are not included in your FTP balance and remain with your FTP account if you should ever move outside the US or FTP comes back to the US market


My Experience So Far

With these facts known, I received my email in the early morning of Wednesday, September 18th, filed my petition Wednesday night and found my petition confirmation email in my inbox seconds later. I know that sounds painless and easy, but I’d be lying if I said there wasn’t at least a slight meltdown earlier in the week.

While following the tweets coming out on the 16th, it was disturbing to see people mention the deposit requirement found in the email from GCG stating, “You must have deposited funds into an account with FTP.” Back in 2009, when my account was created, they didn’t make depositing easy for Americans so I wasn’t certain if I had ever made one. After frantically perusing through my account history, I realized a player-to-player transfer initially funded my FTP bankroll.

My guess is that this deposit requirement is someone’s terrible idea to weed out “non-players” or “scammers.” I’d bet they don’t even know what a freeroll is. I could be wrong, but that doesn’t change the fact that the whole point of this claims process is to payback the victims. I’m a victim so pay me.

For those of you in the same boat, the only thing to do is to wait and see what the next step will be. I can’t foresee GCG not addressing this issue and the many other question marks bombarding the forums.

The Full Tilt Process Remissions Unknowns

I understand this is a very complicated process, but you would think that six months after being announced as Claims Administrator of the Full Tilt Poker remissions process, there wouldn’t be so many problems or questions. On the other side of the coin, nothing has been stress-free about Black Friday, so why should this?

Anyway, what we know and don’t know a week into the petition process:

  • Problem with using some petition numbers can be fixed by adding a “0” to the beginning of it (very classy, GCG)
  • Actual date used to “calculate” your account balance by GCG is no way April 15, 2011, but most likely sometime after
  • Uploading large files to dispute balance has shown to be a problem
  • Haven’t received an email – check your spam folder
  • Affiliate accounts are flagged as such
  • The FAQs on the FTP claims page are quickly turning into LFAQs (Least Frequently…you get it)
  • When, specifically, will payments begin to show up in players’ bank accounts?
  • Are affiliate/player “hybrid accounts” excluded as affiliate accounts?

With all the emotional uncertainty the petition process has already caused, players have been relentlessly contacting GCG to answer their questions with little to no success. It seems to me that GCG was extremely unprepared and ill equipped to handle this task. I’m beginning to think two months is a very soft deadline and it’s going to take much longer for them to straighten everything out and we all can wake up from this post Black Friday nightmare.

However, some calming reports this week include the players that did not receive an email and filed a new petition are confirming those emails are arriving with their petition and control numbers. In addition, many people have claimed that GCG told them players will have multiple chances at disputing account balances if their original documentation submitted was not sufficient.

My hope is that players don’t stop hounding GCG about their queries to help guide them and, in time, all players are fairly paid. But know that if you do contact them, they will most likely just promise to get back to you or repeat exactly what’s on their website. That’s just where we are at the moment. Also, don’t forget the PPA is an excellent resource for more information on the claims process.

2+2 Forum Thread Discussion

GCG contact info:

Call toll-free: (866) 250-2640
Email: Info@FullTiltPokerClaims.com
Write to at:
Full Tilt Poker Claims Administration
c/o GCG
P.O. Box 9965
Dublin, Ohio 43017-5965

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