WSOP.com Faces Technical Issues

Posted by admin | Casino Affiliates | Tuesday 22 October 2013 9:20 pm

WSOP.com players are having big trouble depositing cash with Nevada’s second regulated online poker site. Player woes are a major headache WSOP’s parent company, Caesars Interactive and black eye for the Silver State online industry as a whole.

The complaints, many of which were posted on TwoPlusTwo.com, and later reported on by Gambling911.com, focused on excessive wait times for withdrawals and deposits.

One player said that he was able to deposit money easily, but had serious troubles withdrawing electronically due to flaws in time sensitive withdrawal codes.

Even worse, for Caesars and players, depositing larger amounts is tougher than depositing large amounts. Compounding the issue is the fact that some banks still won’t process credit cards for American players on poker site – even the legal ones.

It’s a problem that, according to a company spokesman, Caesars is working feverishly to fix:

The success rate of deposits is still reduced for anything over $ 400 in a 24 hour period. We are currently working with our payment process team to increase this, but because of the fraud/risk systems that are in place to protect our players, this is a slow-moving process.

Given the relatively small Nevada poker market, these types of problems could spell trouble for the operator down the line.

In other online casino news, the Tropicana Casino and Resort was issued the fifth New Jersey online gaming license. The company is partnering with Gamesys for their online product, which could be launched as soon as the end of November.

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